How do I book a flight, hotel or holiday package?+
Search for your route, stay or destination on rootmytrip.com, choose the option that fits your dates and budget, enter traveller details and complete payment. A confirmation is emailed to you as soon as the booking is confirmed.
Is it safe to pay on RootMyTrip?+
Yes. Payments are processed through PCI-DSS compliant payment gateways. RootMyTrip never stores your full card or banking credentials on its servers.
Can I cancel or change a booking?+
Cancellations and changes are subject to the fare rules or cancellation policy shown at the time of booking and to the applicable airline, hotel or supplier terms. Where a booking is eligible, you can raise a cancellation request from your account or by contacting support.
How long does a refund take?+
Approved refunds are initiated to the original payment method. The time to reflect in your account depends on your bank or card issuer and on the supplier's refund cycle. See our Refund Policy for the full process.
Do you help with visas and travel insurance?+
Yes. Our team provides visa guidance, documentation checklists and travel insurance options for the destinations we serve. Visa approval is always at the sole discretion of the relevant embassy or consulate.
Can I customise a holiday package?+
Absolutely. Itineraries can be tailored to your travel dates, budget, pace and interests. Share your requirements with our travel experts and we will put together a personalised quote.
Do you handle group and corporate travel?+
Yes. We support group tours, MICE and corporate travel, including negotiated fares, consolidated billing and dedicated coordination. Reach out through our corporate or partner channels to get started.
How can I reach support?+
You can call the support number shown in the header, use the chat widget on any page, or write to us from the Contact page. Our travel experts aim to respond within 24 hours.
